Care Homes...

Help when it's needed

Rob provides advice and assistance to care home owners, care agency operators, and managers across England and Wales. He can help you achieve your goals quickly and effectively in the following areas:

• Registration:  advising throughout the process of new registrations and variations; avoiding costly mistakes with “new build” homes

  
  

• Regulation and Care Standards:  assisting and supporting homes facing regulatory challenges, such as adverse inspection reports, low Star Ratings and enforcement action, and advising on essential documentation such as the Statement of Purpose and Service User Guide

  
  

• Management and Quality Assurance:  advising on the operation of care homes to achieve the highest quality of service for residents, and assuring the quality including completion of AQAAs

  
  

• Complaints, Incidents and Adult Protection:  resolving difficult complaints and assisting with serious issues such as Coroner’s Inquests and Adult Protection Alerts

  
  

• Contracts and Marketing:  assisting with the negotiation of contracts with commissioners of care, and with reinstatement of suspended contracts; maximising the home’s income; advertising

  
  

• Staff Training:  training owners, managers and staff on the requirements of the legislation, National Minimum Standards, and in direct care issues such as care planning and the delivery of care

  
  

• Employment Issues:  staff selection, checks and records, disciplinary procedures

  
  

       ... looking after your interests