Care Homes...

Complaints, Incidents and
Safeguarding

Resolving difficult complaints and assisting with serious issues such as Coroner’s Inquests and Safeguarding Alerts. We can provide support in the following areas:

• With considerable experience in dealing with difficult complaints from residents and families, we can assist in negotiating a resolution, including undertaking independent investigations, meeting with complainants and regulators, and drafting correspondence.



• Assisting owners and managers with adult protection issues. We have attended many Adult Protection Strategy Meetings, and has noted wide variance between areas in the way Safeguarding (England) and Adult Protection (Wales) issues are handled. We have been able to bring this knowledge to bear in resolving cases swiftly. This includes assisting homes to overcome constraints applied through overzealous Adult Protection activity. These constraints usually include lengthy suspensions of Social Services contracts.



• Untoward Incidents: We can assist in investigating the causes, and identify how to manage risks effectively.



• Assisting homes with Coroner’s inquests and legal proceedings. This has included attendance at inquests assisting Counsel to present cases.

... looking after your interests