Care Homes...

Management and Quality Assurance

Advising on the operation of care homes to achieve the highest quality of service for residents, and assuring the quality including completion of AQAAs. We can assist in the following areas:

• Supporting owners in successfully challenging unreasonable demands for minimum staffing levels, particularly in areas where regulators have been well known for demanding higher staffing levels than in most other areas.



• Providing a workable and well-researched model for matching staffing and skill mix to dependency. We have demonstrated the unsound foundation of the Residential Forum Model promoted by the Department of Health, and no alternative has yet been forthcoming.



• Advising on the deployment of staff and the organisation of work to deliver a high quality service to residents.
  
  

  Case Study: a nursing home was unable to meet all its’ residents wishes on being washed and dressed in the morning, with some residents getting up just before lunch at 12:30pm. Dependency analysis showed there were sufficient staff. We worked with the manager to introduce a new allocation system. The result was that all residents are now up and dressed according to their wishes, and all prior to 11am.




• Providing advice and training sessions on the AQAAs (Annual Quality Assurance Assessments) required by the CQC, and advising on the content of the supporting Evidence File.



• Advising on meeting the requirements of Regulations in relation to Quality Assurance, specifically full QA systems, resident feedback questionnaires, Annual Development Plans, and Improvement Plans.



• Undertaking disciplinary investigations and hearings including appeals.

... looking after your interests